Staff Accounts

Canvas - courses created for certain staff groups, ability to communicate with other members of the course and publish/view course content, assignments, discussions, etc.
Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the University has a Microsoft Outlook email account
- Microsoft Teams - virtual meetings and department files may be held here, ability to chat or video call with anyone in our organization including faculty, staff, students, etc.
- Microsoft OneDrive - personal cloud-based file storage service
Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here
WebPrint - allows staff members to print on campus using personally owned computers, unlimited print credits
G Suite - Google Docs, Slides, and Sheets
Self-Service - update your contact info, view tax information, etc.
Password Changer - allows staff members to reset their own passwords
FileSafe - way to securely share sensitive information or documents too large for Outlook
Colleague - administrative database
Etrieve - document management, electronic forms, and workflow solution platform
Westminster WiFi

Accessing, navigating, and utilizing the available resources
Adding or removing members to Canvas courses
Installing and using Office 365
Setting up email on personal devices
Teams tutorial including how to access meetings, navigate Team channels, migrate shared files to Teams
Migrating personal University related files to OneDrive
Resolving technology related Self-Service errors
Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
Setting up MFA
Getting connected to WiFi on personal devices

Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - convert file type to .pdf
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
Self-Service - make sure specific sections have been scheduled before registering
Colleague - make sure the user is either on campus with a wired network connection or using Westminster Anywhere, make sure they have the correct access
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS

Service Catalog