Migrating files to a non-Westminster based account in preparation for account deletion after 1 year
Resolving technology related Self-Service errors
Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
Setting up MFA
Getting connected to WiFi on personal devices
Basic troubleshooting?
Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Outlook - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
Self-Service - make sure specific sections have been scheduled before registering
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS