Student Accounts

Services available:

• Canvas - courses created for each class, ability to communicate with classmates, access to course content, assignments, discussions, etc. 

• Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams

  • Email - every member of the University has a Microsoft Outlook email account

  • Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including classmates, professors, advisors, etc. 

  • Microsoft OneDrive - personal cloud-based file storage service

• Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here

• WebPrint - allows students to print on campus, $25 of print credits are allotted each semester

• Lockdown Browser - software that several professors require for online quiz/test-taking

• G Suite - Google Docs, Slides, and Sheets

• Self-Service - to plan and schedule your degree plan, register and drop courses, view financial aid rewards, make payments, update contact info, etc.

• Password Changer - allows students to reset their own passwords

• Room Scheduler - students can reserve study rooms in the library up to 10 hours per week

• FileSafe - way to securely share sensitive information or documents too large for Outlook

• PeopleAdmin - way for students to view and apply to on campus jobs

• Library databases - used for research

• Westminster WiFi

What kind of support can I receive regarding these services?

• Accessing, navigating, and utilizing the available resources

• Gaining access to the correct Canvas courses

• Installing and using Office 365

• Setting up email on personal devices

• Teams tutorial including how to access class meetings and navigate Team channels

• Migrating academic files to OneDrive

• Refund of any faulty print jobs from WebPrint

• Setting up MFA

• Installing Lockdown Browser and ensuring it works properly, laptop may be checked out if personal laptop is not compatible

• Ensuring that devices are able to connect to RecNet 

• Resolving technology related Self-Service errors

• Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up

• Getting connected to WiFi on personal devices

Basic troubleshooting?

• Clear cache and cookies from all time

• Switch web browsers

• Reset password

• Make sure MFA is set up

• Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned

• WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf

• Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS

• G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu

• RecNet - double check the provided MAC address versus the actual MAC address

• Self-Service - make sure specific sections have been scheduled before registering

• WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)

• Review knowledge-based (KB) articles provided by IS

  • Canvas

  • Installing O365 Suite

  • Outlook- Email

    • How to Set Up Westminster Email Using the Outlook App (Android and iPhone):

    • How to Set Up Westminster Email in the Apple Mail App (iPhone only)

    • Signing into Email for the First Time

  • Teams

  • OneDrive

  • Westminster Anywhere

  • First Time Multi-Factor Authentication (MFA) Setup

  • How to Change Your Westminster Password

  • FAQ: How Do I Connect My Android Phone To Wireless?

How do I get help?

• Submit a Help Desk request

• Call the Computer Support line 801.832.2023