Student Accounts

Canvas - courses created for each class, ability to communicate with classmates, access to course content, assignments, discussions, etc.
Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the University has a Microsoft Outlook email account
- Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including classmates, professors, advisors, etc.
- Microsoft OneDrive - personal cloud-based file storage service
Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here
WebPrint - allows students to print on campus, $25 of print credits are allotted each semester
Lockdown Browser - software that several professors require for online quiz/test-taking
G Suite - Google Docs, Slides, and Sheets
Self-Service - to plan and schedule your degree plan, register and drop courses, view financial aid rewards, make payments, update contact info, etc.
Password Changer - allows students to reset their own passwords
Room Scheduler - students can reserve study rooms in the library up to 10 hours per week
FileSafe - way to securely share sensitive information or documents too large for Outlook
PeopleAdmin - way for students to view and apply to on campus jobs
Library databases - used for research
Westminster WiFi

Accessing, navigating, and utilizing the available resources
Gaining access to the correct Canvas courses
Installing and using Office 365
Setting up email on personal devices
Teams tutorial including how to access class meetings and navigate Team channels
Migrating academic files to OneDrive
Refund of any faulty print jobs from WebPrint
Setting up MFA
Installing Lockdown Browser and ensuring it works properly, laptop may be checked out if personal laptop is not compatible
Ensuring that devices are able to connect to RecNet
Resolving technology related Self-Service errors
Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
Getting connected to WiFi on personal devices

Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf
Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
RecNet - double check the provided MAC address versus the actual MAC address
Self-Service - make sure specific sections have been scheduled before registering
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS