Canvas- courses created for each class, ability to communicate with students and publish course content, assignments, discussions, etc.
Microsoft Office 365- Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
Email- every member of the University has a Microsoft Outlook email account
Microsoft Teams- virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including students, professors, TA's, etc.
Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - convert file type to .pdf
Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
Self-Service - make sure specific sections have been scheduled before registering
Colleague - make sure the user is either on campus with a wired network connection or using Westminster Anywhere, make sure they have the correct access
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS