Faculty Accounts

Canvas - courses created for each class, ability to communicate with students and publish course content, assignments, discussions, etc.
Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the University has a Microsoft Outlook email account
- Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including students, professors, TA's, etc.
- Microsoft OneDrive - personal cloud-based file storage service
Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here
WebPrint - allows faculty members to print on campus using personally owned computers, unlimited print credits
Lockdown Browser - software that makes it so students cannot leave the Canvas quiz/test window for online quiz/test-taking
G Suite - Google Docs, Slides, and Sheets
Self-Service - to help plan and schedule your students' course plans, view advisee information, update your contact info, etc.
Password Changer - allows faculty members to reset their own passwords
FileSafe - way to securely share sensitive information or documents too large for Outlook
Colleague - used by advisors, department heads, etc.
Westminster WiFi

Accessing, navigating, and utilizing the available resources
Adding or removing students, teachers, TA's, etc. to Canvas courses
Installing and using Office 365
Setting up email on personal devices
Teams tutorial including how to access class meetings and navigate Team channels
Migrating University related files to OneDrive
Installing Lockdown Browser and ensuring it works properly for students
Resolving technology related Self-Service errors
Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
Setting up MFA
Getting connected to WiFi on personal devices

Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - convert file type to .pdf
Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
Self-Service - make sure specific sections have been scheduled before registering
Colleague - make sure the user is either on campus with a wired network connection or using Westminster Anywhere, make sure they have the correct access
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS

Service Catalog