Faculty Accounts

Services available:

• Canvas - courses created for each class, ability to communicate with students and publish course content, assignments, discussions, etc. 

• Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams

  • Email - every member of the University has a Microsoft Outlook email account

  • Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including students, professors, TA's, etc. 

  • Microsoft OneDrive - personal cloud-based file storage service

• Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here

• WebPrint - allows faculty members to print on campus using personally owned computers, unlimited print credits

• Lockdown Browser - software that makes it so students cannot leave the Canvas quiz/test window for online quiz/test-taking

• G Suite - Google Docs, Slides, and Sheets

• Self-Service - to help plan and schedule your students' course plans, view advisee information, update your contact info, etc.

• Password Changer - allows faculty members to reset their own passwords

• FileSafe - way to securely share sensitive information or documents too large for Outlook

• Colleague - used by advisors, department heads, etc.

• Westminster WiFi

What kind of support can I receive regarding these services?

• Accessing, navigating, and utilizing the available resources

• Adding or removing students, teachers, TA's, etc. to Canvas courses

• Installing and using Office 365

• Setting up email on personal devices

• Teams tutorial including how to access class meetings and navigate Team channels

• Migrating University related files to OneDrive

• Installing Lockdown Browser and ensuring it works properly for students

• Resolving technology related Self-Service errors

• Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up

• Setting up MFA

• Getting connected to WiFi on personal devices

Basic troubleshooting?

• Clear cache and cookies from all time

• Switch web browsers

• Reset password

• Make sure MFA is set up

• Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned

• WebPrint - convert file type to .pdf

• Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS

• G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu

• Self-Service - make sure specific sections have been scheduled before registering

• Colleague - make sure the user is either on campus with a wired network connection or using Westminster Anywhere, make sure they have the correct access

• WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)

• Review knowledge-based (KB) articles provided by IS
  
  

  • Canvas

  • Installing O365 Suite

  • Outlook- Email

    • How to Set Up Westminster Email Using the Outlook App (Android and iPhone):

    • How to Set Up Westminster Email in the Apple Mail App (iPhone only)

    • Signing into Email for the First Time

  • Teams

  • OneDrive

  • Westminster Anywhere

  • First Time Multi-Factor Authentication (MFA) Setup

  • How to Change Your Westminster Password

  • Colleague

  • FAQ: How Do I Connect My Android Phone To Wireless?

How do I get help?

• Submit a Help Desk request

• Call the Computer Support line 801.832.2023