Printing from a Classroom

Services available:

• 1 instructor station (Windows desktop computer)
• Several printers located in common areas throughout the building (at least one networked printer per floor, excluding residential halls)

What kind of support can I receive regarding these services?

• Ensuring that the building's available printers are working properly including:
  • Printers are online
  • Print jobs successfully print 
  • Printers are clear of paper jams
  • Printers have sufficient ink
  • Printers are overall operational
• Printers are added to the computer
• Paper for each printer is supplied by the department

Basic troubleshooting?

• Add printers to the computer: PC instructions and Mac Instructions 
• Reseat the ethernet cable while restarting the printer
• Clear any paper jams
• Install any needed printer drivers
• If a student, ensure they have enough print credits (How to Check Your WebPrint Balance and Add Money)
• Review knowledge-based (KB) articles provided by IS
  • How to Connect University PC Computers to Campus Printers
  • How to Connect University Mac Computers to Campus Printers
  • Using WebPrint to Print From a Non-University Owned Laptop
  • Setting a Default Printer on a PC
  • Setting a Default Printer on a Mac

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023
• Call the number listed on the Print Counts sticker on the printer