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Printing Supplies

Printing Supplies

Feb 17, 2023

Services available:

  • Toner/ink for every University-owned printer in our print contract

  • Replacement parts as needed

  • Necessary ethernet cables, power cords, and USB cables

What kind of support can I receive regarding these services?

  • New ink ships once ink levels reach 30%

    • IS will replace the ink once it arrives and ensure the printer returns to a "Ready" state

  • Replacement of parts as needed

    • IS will call our print company, who will then service the printer as needed

    • Replacement of cables as needed

  • Paper for each printer is supplied by the department the printer belongs to

Basic troubleshooting?

  • Check ink levels, order, and replace ink as needed

  • Check error messages and relay that information to Dex (the number on the Print Counts sticker) so they can replace the necessary parts

  • Restart printer and reseat all cables

  • Replace cables as needed

  • Review knowledge-based (KB) articles provided by IS

How do I get help?

  • Submit a Help Desk request

  • Call the Computer Support line 801.832.2023

  • Call the number listed on the Print Counts sticker on the printer