Printing Supplies

Services available:

• Toner/ink for every University-owned printer in our print contract
• Replacement parts as needed
• Necessary ethernet cables, power cords, and USB cables

What kind of support can I receive regarding these services?

• New ink ships once ink levels reach 30%
  • IS will replace the ink once it arrives and ensure the printer returns to a "Ready" state
• Replacement of parts as needed
  • IS will call our print company, who will then service the printer as needed
  • Replacement of cables as needed
• Paper for each printer is supplied by the department the printer belongs to

Basic troubleshooting?

• Check ink levels, order, and replace ink as needed
• Check error messages and relay that information to Dex (the number on the Print Counts sticker) so they can replace the necessary parts
• Restart printer and reseat all cables
• Replace cables as needed
• Review knowledge-based (KB) articles provided by IS

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023
• Call the number listed on the Print Counts sticker on the printer