Printing from a University-Owned Computer

Services available:

• Desktop computer

• Laptop computer

• Several printers located in each building on campus (at least one networked printer per floor, excluding residential halls)

What kind of support can I receive regarding these services?

• Ensuring that the building's available printers are working properly including:

  • Printers are online

  • Print jobs successfully print 

  • Printers are clear of paper jams

  • Printers have sufficient ink

  • Printers are overall operational

• Printers are added to the computer

• Paper for each printer is supplied by the department

Basic troubleshooting?

• Add printers to the computer: PC instructions and Mac Instructions 

• Reseat the ethernet cable while restarting the printer

• Clear any paper jams

• Replace ink

• Call Dex using the printer ID number to request service or ink

• Install Papercut

• On Mac, make sure to authenticate when receiving "Hold for Authentication" message on the first print job

• Install any needed printer drivers

• Restart the print spooler

• If a student, ensure they have enough print credits

• Review knowledge-based (KB) articles provided by IS

• If a student, ensure they have enough print credits (How to Check Your WebPrint Balance and Add Money)

• Review knowledge-based (KB) articles provided by IS

  • How to Connect University PC Computers to Campus Printers

  • How to Connect University Mac Computers to Campus Printers

  • Using WebPrint to Print From a WiFi-Connected Computer

  • Setting a Default Printer on a PC

  • Setting a Default Printer on a Mac

How do I get help?

• Submit a Help Desk request

• Call the Computer Support line 801.832.2023

• Call the number listed on the Print Counts sticker on the printer