Self-Service Sign In Error: AADSTS75011 Passwordless Signin

Owned by Virginia Oelkers, created
Last updated: Aug 02, 2024
1 min read

This article will help you if you are unable to sign into Self-Service or your Westminster account and receive the error message:

“Sorry, but we’re having trouble signing you in.

AADSTS75011: Authentication method 'MultiFactor, PasswordlessPhoneSignIn' by which the user authenticated with the service doesn't match requested authentication method 'Password, ProtectedTransport'. Contact the application owner.”

This error occurs because we do not have passwordless signin enabled for our organization. If you can’t log into Self-Service, this may be the fix for you.

 Instructions

  1. Clear the cache and cookies on your web browser, making sure to set the time range to all time/everything: How To Clear Cache and Cookies.

  2. Go to the sign in page again and enter your email only, then click next.

  3. Do not approve any notifications from the Microsoft Authenticator!

  4. Instead, click on the option to “sign in with password” or “sign in another way” and use your password.

can’t sign into self-service

If you continue to have trouble, please submit a Help Desk ticket.