Colleague Record Locked

Colleague Record Locked

·         Access LRCS -Locked Records. 

·         Enter the username on the first prompt.

·         Hit Enter for the next two prompts. 

·         Look for the username that is reported by the customer.   

Example: 

Open

When you find the correct ID, detail to that line. Make sure the correct ID is displayed, then flag “Kill the session” to “Yes” and save.