Colleague Record Locked

Owned by Roksana Rezaei
Jan 22, 2024
1 min read

Colleague Record Locked

 

·         Access LRCS -Locked Records. 

·         Enter the username on the first prompt.

·         Hit Enter for the next two prompts. 

·         Look for the username that is reported by the customer.   

Example: 

 

image-20240122-163904.png

  

 

When you find the correct ID, detail to that line. Make sure the correct ID is displayed, then flag “Kill the session” to “Yes” and save.