Requesting a Printer
- Winter Morse (Deactivated)
- Virginia Oelkers
Services available:
Departments can request a new printer for a few different reasons:
- New construction
- New office space
- Old printer needs to be replaced
To start the process, the user will need to submit a Help Desk request through the Help Desk ticketing system. In the ticket, the user will need to define why a new printer is being requested. If the IS department has not budgeted for a replacement or new printer, the department might be asked to provide a budget code. If the printer is purchased via the department's budget, it will be inventoried as self-purchased. Our procedure for self-purchased printers:
IS has agreed that newly self-purchased printers will not be allowed to be connected to our network via wireless or wired connections unless it directly impacts student learning. Users must print to them via USB connection. Users will also be responsible for purchasing and installing ink, as well as contacting the vendor for service if needed. If the printer breaks, the department that purchased it will be responsible for replacing it, if needed.
IS has also agreed that at least one networked printer will be provided on each floor of each building (excluding Residence Halls, Nunemaker, etc.).
What kind of support can I receive regarding these services?
- Request a printer via the Help Desk portal
- Include the reason for the need and how it will be used
Basic troubleshooting?
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023