Laptops

Services available:

Standard Setup

Every full-time faculty and staff member is supplied with one computer. Our standard setup is a Surface laptop with a Surface dock, one 24-inch monitor, keyboard, mouse, and a hard-wired Ethernet connection.

If the user or department can demonstrate their job responsibilities require a desktop PC or iMac, the CIO may choose to approve the request. If approved, we will offer a computer from our available inventory.

In some cases, departments can use their own budget to purchase a different computers, computer equipment, and/or monitors. Those purchases still need to go through the IS department and must be approved before the purchase is made. These purchases will be entered into the inventory as self-purchased.

*Self-purchased devices that are purchased not through the IS department will only be allowed to connect to our network via WiFi and will not be imaged or added to our domain.  If the individual goes through the IS department (purchasing a computer that IS is already ordering or has in their inventory), IS will put the computers on our image, add the computer to the domain if necessary, and provide printing support and other basic support needs. If a self-purchased computer breaks, the department that purchased it will be responsible for replacing it.

Rental Laptops

We offer 1-week laptop rentals to students, faculty, and staff. We have both Apple and PC laptops. The Computer Science department has several Mac laptops available to rent for a week at a time exclusively for Computer Science students. All of these laptops are held at the Help Desk on the first floor of the library. You must come in person to check out the laptop.  We delete all data off of these laptops once they are returned, so you must make sure that any files you might create on the laptop are backed up in another location. We can help you with figuring out the best way to save and backup files.

What kind of support can I receive regarding these services?

• Laptop is working properly, including:
  • Running too slowly to function
  • Not charging
  • Upgrading hardware as it becomes necessary
  • Overall function of the laptop
• Inputting the administrative password to update/install job appropriate software
• Installing University-owned applications and printers
• Renew laptop checkout

Basic troubleshooting?

• Verify laptop username/password
• Verify all equipment is adequately charged
• Verify all equipment is connected correctly 
• Review knowledge-based (KB) articles provided by IS
  • Requesting New Hardware
  • Mac Helpful Tips

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023