IS Ticketing System

Services available:

• JIRA - the Help Desk Portal where students, faculty, and staff can submit technology questions, hardware issues and requests, database access requests, etc.

What kind of support can I receive regarding these services?

• Accessing the Help Desk Portal
• Finding the correct request type
• Approving and replying to requests

Basic troubleshooting?

• Clear cache and cookies if the site will not load
• Make sure you are signed into your Westminster account
• Go to the Help Desk Portal and click on the Requests button at the top right to view tickets awaiting your approval or your open tickets
• If you are unsure what request type your request falls under, submit a "Get IS help" request 
• Use the search function at the top of the page to help you find the request type you need and knowledge-based articles related to your search that may have step-by-step instructions for how to solve your problem 
• Review knowledge-based (KB) articles provided by IS
  • Approving IS Requests
  • How to Get Moderator Approval
  • Obtaining Permission to Send to List Serv
  • Requesting Academic Software
  • How to Install Adobe Acrobat Pro and Creative Cloud Licenses
  • Requesting New Hardware
  • How to Obtain Access to a Shared Mailbox
  • Requesting a New Shared Mailbox
  • How to Request a Shared Calendar

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023