IS Ticketing System
- Winter Morse (Deactivated)
- Virginia Oelkers
Owned by Winter Morse (Deactivated)
Services available:
- JIRA - the Help Desk Portal where students, faculty, and staff can submit technology questions, hardware issues and requests, database access requests, etc.
What kind of support can I receive regarding these services?
- Accessing the Help Desk Portal
- Finding the correct request type
- Approving and replying to requests
Basic troubleshooting?
- Clear cache and cookies if the site will not load
- Make sure you are signed into your Westminster account
- Go to the Help Desk Portal and click on the Requests button at the top right to view tickets awaiting your approval or your open tickets
- If you are unsure what request type your request falls under, submit a "Get IS help" request
- Use the search function at the top of the page to help you find the request type you need and knowledge-based articles related to your search that may have step-by-step instructions for how to solve your problem
- Review knowledge-based (KB) articles provided by IS
- Approving IS Requests
- How to Get Moderator Approval
- Obtaining Permission to Send to List Serv
- Requesting Academic Software
- How to Install Adobe Acrobat Pro and Creative Cloud Licenses
- Requesting New Hardware
- How to Obtain Access to a Shared Mailbox
- Requesting a New Shared Mailbox
- How to Request a Shared Calendar
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023