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Voice Services

Voice Services

Feb 10, 2023

Services available:

Every full-time staff and faculty is issued a Cisco phone.

What kind of support can I receive regarding these services?

  • Instructions on how to use phone

  • Ability to schedule and deliver equipment

  • Resetting of voicemail PIN

  • Programming different lines and speed dials

Basic troubleshooting?

  • Network port active, verify this by phone number displaying on the phone

  • Are you receiving a dial tone?

  • Remember to push 9 to dial out of the University

  • Long distance calls will require dialing 9 + 1 + a long distance code, do you have one?

  • Voicemail will lock for 15 minutes after too many failed PIN attempts

  • Review knowledge-based (KB) articles provided by IS

    • University Phone and Voicemail

How do I get help?