Voice Services

Services available:

Every full-time staff and faculty is issued a Cisco phone.

What kind of support can I receive regarding these services?

• Instructions on how to use phone
• Ability to schedule and deliver equipment
• Resetting of voicemail PIN
• Programming different lines and speed dials

Basic troubleshooting?

• Network port active, verify this by phone number displaying on the phone
• Are you receiving a dial tone?
• Remember to push 9 to dial out of the University
• Long distance calls will require dialing 9 + 1 + a long distance code, do you have one?
• Voicemail will lock for 15 minutes after too many failed PIN attempts
• Review knowledge-based (KB) articles provided by IS
  • University Phone and Voicemail

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023