Finance - Budget Management

Services available:

• Ellucian Colleague is the University’s integrated administration system (also known as Enterprise Resource Planning system or ERP)

What kind of support can I receive regarding these services?

• Colleague Account Creation - access to Colleague is by request only and requires approvals; new account requests may take a few days to process.    
• Troubleshoot data accuracy
• Discuss and recommend data processes using Colleague 

Basic troubleshooting?

• Is the user using the correct username/password?     
• Does the user have a Colleague account and/or the correct permissions?     
• Clear browser cache and cookies.    

• Unlock Colleague Session

  •  In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and you get an error indicating that it's locked, first try contacting the person specified who has the record open (please allow the person a few minutes to finish the task). Oftentimes, people forget to close the session thus locking the record for others. If you can't get in touch with the specified person; please contact Help Desk or submit a ticket and our team can unlock the record for you. Unlocking the record means that we will manually end the session for the other person who has that session open so that you can view the record.  

• Review knowledge-based (KB) articles provided by IS
  • Colleague

How do I get help?

• Submit a Help Desk request
  • If possible, include a screen capture of the error or the Colleague Form (please do not include any confidential information), along with details on what is not working correctly.   
• Call the Computer Support line 801.832.2023