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Project Requests

Project Requests

Feb 21, 2023

Services available:

  • JIRA - the Help Desk Portal is where faculty and staff can submit project requests for technology/Information Services related requests that will likely take more 2 weeks to complete.

  • When submitting the request, please include as much of the following information as you can:

    • Project title (working or official) - A concise title for your project.

    • Problem to be solved - A short paragraph stated in terms of lack of effectiveness and/or efficiency in current practice or process; can be academic or operational in nature (or both).

    • Description of solution - One to three paragraphs to introduce the ways and means of the proposed solution to the problem stated herein.

    • Metrics for assessment of success - An itemization of measurable outcomes that would amount to evidence of success accorded to what is being proposed.

    • Desired completion - A proposed date for completion of the solution.

    • Cost to launch - An itemization of all costs that will be required to implement the solution.

    • Costs to maintain/support - An itemization of annual (fiscal year) costs that will be required to maintain/support the solution.

    • Source(s) of funding - Budgetary source and budget manager that will cover both launch and maintenance/support costs.

    • Sponsor - A faculty or staff member that is primary among stakeholders.

    • Effort required for launch - Itemization of University positions (as specified in individual position descriptions) and an estimate of hours that each position will dedicate to the launch of the proposed solution; please note in this section which position/person will be manage the project (note: the Sponsor would have to back-up this position/person if necessary).

    • Effort required for maintenance/support - Itemization of University positions (as specified in individual position descriptions) and an estimate of hours that each position will dedicate to ongoing maintenance/support of the proposed solution.

    • Legal/Safety/Security Compliance - Are there any ADA, FERPA, HIPAA, etc. concerns? Is this project fulfilling a compliance? Will it cause any compliance concerns?

       

       

       

       

What kind of support can I receive regarding these services?

  • Accessing the Help Desk Portal

  • Approving and replying to requests

Basic troubleshooting?

  • Clear cache and cookies if the site will not load

  • Make sure you are signed into your Westminster account

  • Go to the Help Desk portal and click on the Requests button at the top right to view tickets awaiting your approval or your open project requests

  • Use the search function at the top of the page to help you find knowledge-based articles related to your search that may have step-by-step instructions for how to solve your problem 

  • The Project Request type is listed at the very bottom of the request types on the Help Desk Portal

  • Review knowledge-based (KB) articles provided by IS

How do I get help?