Project Requests

Services available:

• JIRA - the Help Desk Portal is where faculty and staff can submit project requests for technology/Information Services related requests that will likely take more 2 weeks to complete.
• When submitting the request, please include as much of the following information as you can:

  • Project title (working or official) - A concise title for your project.

  • Problem to be solved - A short paragraph stated in terms of lack of effectiveness and/or efficiency in current practice or process; can be academic or operational in nature (or both).

  • Description of solution - One to three paragraphs to introduce the ways and means of the proposed solution to the problem stated herein.

  • Metrics for assessment of success - An itemization of measurable outcomes that would amount to evidence of success accorded to what is being proposed.

  • Desired completion - A proposed date for completion of the solution.

  • Cost to launch - An itemization of all costs that will be required to implement the solution.

  • Costs to maintain/support - An itemization of annual (fiscal year) costs that will be required to maintain/support the solution.

  • Source(s) of funding - Budgetary source and budget manager that will cover both launch and maintenance/support costs.

  • Sponsor - A faculty or staff member that is primary among stakeholders.

  • Effort required for launch - Itemization of University positions (as specified in individual position descriptions) and an estimate of hours that each position will dedicate to the launch of the proposed solution; please note in this section which position/person will be manage the project (note: the Sponsor would have to back-up this position/person if necessary).

  • Effort required for maintenance/support - Itemization of University positions (as specified in individual position descriptions) and an estimate of hours that each position will dedicate to ongoing maintenance/support of the proposed solution.

  • Legal/Safety/Security Compliance - Are there any ADA, FERPA, HIPAA, etc. concerns? Is this project fulfilling a compliance? Will it cause any compliance concerns?

    
    

    
    

    
    

    
    

What kind of support can I receive regarding these services?

• Accessing the Help Desk Portal
• Approving and replying to requests

Basic troubleshooting?

• Clear cache and cookies if the site will not load
• Make sure you are signed into your Westminster account
• Go to the Help Desk portal and click on the Requests button at the top right to view tickets awaiting your approval or your open project requests
• Use the search function at the top of the page to help you find knowledge-based articles related to your search that may have step-by-step instructions for how to solve your problem 
• The Project Request type is listed at the very bottom of the request types on the Help Desk Portal
• Review knowledge-based (KB) articles provided by IS
  • Approving IS Requests

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023