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Services available:

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LockDown Browser -

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a custom browser that locks down the testing environment within a learning management system.

What kind of support can I receive regarding these services?

  • Access to software download- , typically provided through the LMS
  • Check-out Checkout laptops with the software already downloaded

Basic

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troubleshooting?

  • Not supported on virtual environments
  • Special software install required on networked computers
  • Uninstall and reinstall
  • Make sure you have the correct installer, macOS vs. Windows
  • Review knowledge-based (KB) articles provided by IS

How do I get help?

  • Submit a help desk Help Desk request
  •  Call Call the computer support Computer Support line 801.832.2023