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Services available:
LockDown Browser - a custom browser that locks down the testing environment within a learning management system.
What kind of support can I receive regarding
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Basic Trouble shooting?
these services?
- Access to software download, typically provided through the LMS
- Checkout laptops with the software already downloaded
Basic troubleshooting?
- Not supported on virtual environments
- Special software install required on networked computers
- Uninstall and reinstall
- Make sure you have the correct installer, macOS vs. Windows
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a help desk Help Desk request
- Call Call the computer support Computer Support line 801.832.2023