Personally Owned Devices

Services available:

The IS department understands several of our users will be using self-purchased devices, these devices could be:

• Laptops 
• Cell Phones
• Consumer Products (PS4, Alexa, Google Home, etc.)

For our users living in the residential halls, the IS department maintains a network to connect their consumer products to. Students who would like to connect a device other than a computer, phone, tablet, etc. to the WiFi, will need to fill out a RecNet Device Registration request. RecNet is our WiFi network specifically for devices, such as a PS4, Alexa, Google Home, etc. Please note that if you need your cell phone and a device to be on the same WiFi network to be able to work together, you will need to fill out the RecNet request for both your cell phone and the device. 

What kind of support can I receive regarding these services?

• WiFi Connection
• Installing applications the University supports ( O365, Westminster Anywhere, Lockdown Browser, etc.)
• Connection to RecNet
• Port activation
• Microsoft Authenticator App
• Access to Westminster email 
  • Web access
  • Mail apps

Basic troubleshooting?

• Active email account
• Correct username/password
• Choosing the correct WiFi network 
• Did you submit your RecNet form and receive the ASCII WPA key?
• Have you requested a port activation ? 
• Is your computer up-to-date?
• Review knowledge-based (KB) articles provided by IS
  • Installing the Office 365 Suite
  • Westminster Network Account
  • Common Troubleshooting Tips

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023