Academic Services

Self-Service - to plan and schedule your degree plan, register and drop courses, view financial aid rewards, etc.
Canvas - courses created for each class, ability to communicate with classmates, access to course content, assignments, discussions, etc.
Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the college has a Microsoft Outlook email account
- Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including classmates, professors, advisors, etc.
- Microsoft OneDrive - personal cloud-based file storage service
Westminster Anywhere - mimics an on campus college owned PC computer, academic applications are available here
WebPrint - allows students to print on campus, $25 of print credits are allotted each semester
Password Changer - allows students to reset their own passwords
Lockdown Browser - software that several professors require for online quiz/test-taking

Accessing, navigating, and utilizing the available resources
Resolving technology related Self-Service errors
Gaining access to the correct Canvas courses
Installing and using Office 365
Setting up email on personal devices
Teams tutorial including how to access class meetings and navigate Team channels
Migrating academic files to OneDrive
Refund of any faulty print jobs from WebPrint
Setting up MFA
Installing Lockdown Browser and ensuring it works properly, laptop may be checked out if personal laptop is not compatible

Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Self-Service - sign in using only username and not full email address, make sure specific sections have been scheduled before registering
Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf
Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
Review knowledge-based (KB) articles provided by IS