Alumni Accounts

Canvas - past courses for each class, access to past course content, assignments, discussions, grades etc.
Microsoft Outlook Email - every member of the College has a Microsoft Outlook email account
Westminster Anywhere - mimics an on campus College-owned PC computer, academic applications are available here
WebPrint - allows students to print on campus
G Suite - Google Docs, Slides, and Sheets
Self-Service - view past courses, GPA's, and financial aid rewards, make payments, update contact info, etc.
Password Changer - allows students to reset their own passwords
FileSafe - way to securely share sensitive information or documents too large for Outlook
Library databases - used for research
Westminster WiFi

Accessing, navigating, and utilizing the available resources
Installing and using the Outlook app and/or setting up email through the Apple mail app
Migrating files to a non-Westminster based account in preparation for account deletion after 1 year
Ensuring that devices are able to connect to RecNet
Resolving technology related Self-Service errors
Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
Setting up MFA
Getting connected to WiFi on personal devices

Clear cache and cookies from all time
Switch web browsers
Reset password
Make sure MFA is set up
Outlook - make sure the user is in the correct OU and has the correct O365 license assigned
WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf
G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
Self-Service - make sure specific sections have been scheduled before registering
WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
Review knowledge-based (KB) articles provided by IS