Services
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available:
Every full-time staff and faculty is issued a Cisco phone.
What kind of support can I receive regarding these services?
- Instructions on how to use phone
- Ability to schedule and deliver equipment
Basic Trouble shooting?
- Review knowledge-based (KB) articles provided by IS
- Resetting of voicemail PIN
- Programming different lines and speed dials
Basic troubleshooting?
- Network port active, verify this by phone number displaying on the phone
- Are you receiving a dial tone?
- Remember to push 9 to dial out of the CollegeUniversity
- Long distance calls will require dialing 9 + 1 + a long distance code, do you have one?
- Voicemail will lock for 15 minutes after too many failed PIN attempts
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a help desk Help Desk request
- Call Call the computer support Computer Support line 801.832.2023
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