Services that respond to, remediate, and seek to prevent security incidents.
Services supported by the
...
University:
...
- Major Security Incident Investigation, Response, and Remediation
- Minor Security Incident Investigation, Response, and Remediation
- Microsoft and Network Environment eDiscovery
- Phishing/Spam Analysis
- Windows Defender ATP Alerts and Analytics
What kind of support can I receive regarding these services?
- Incident analysis and investigation
- Post-incident Information Security recommendations
- Computer and network monitoring if there is a suspected security incident
- Phishing/spam email reporting to sending domain abuse teams
Basic troubleshooting?
- Phishing/Spam - carefully scrutinize all incoming email, especially if it is marked as coming from outside the organization
- Reset your password
- Ensure multi-factor authentication (MFA) is fully set up
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023