Security Incident Response and Investigation

Services that respond to, remediate, and seek to prevent security incidents.

Services supported by the University: 

• Major Security Incident Investigation, Response, and Remediation
• Minor Security Incident Investigation, Response, and Remediation
• Microsoft and Network Environment eDiscovery
• Phishing/Spam Analysis
• Windows Defender ATP Alerts and Analytics

What kind of support can I receive regarding these services?

• Incident analysis and investigation
• Post-incident Information Security recommendations
• Computer and network monitoring if there is a suspected security incident
• Phishing/spam email reporting to sending domain abuse teams

Basic troubleshooting?

• Phishing/Spam - carefully scrutinize all incoming email, especially if it is marked as coming from outside the organization
• Reset your password
• Ensure multi-factor authentication (MFA) is fully set up
• Review knowledge-based (KB) articles provided by IS
  • How to Change Your Westminster Password
  • First Time Multi-Factor Authentication (MFA) Setup

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023