Services available:
- Self-Service - to plan and schedule your degree plan, register and drop courses, view financial aid rewards, etc.
- Canvas - courses created for each class, ability to communicate with classmates, access to course content, assignments, discussions, etc.
- Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the college has a Microsoft Outlook email account
- Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including classmates, professors, advisors, etc.
- Microsoft OneDrive - personal cloud-based file storage service
- Westminster Anywhere - mimics an on campus college owned PC computer, academic applications are available here
- WebPrint - allows students to print on campus, $25 of print credits are allotted each semester
- Password Changer - allows students to reset their own passwords
- Lockdown Browser - software that several professors require for online quiz/test-taking
- G Suite - Google Docs, Slides, and Sheets
What kind of support can I receive regarding these services?
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- Clear cache and cookies from all time
- Switch web browsers
- Reset password
- Make sure MFA is set up
- Self-Service - sign in using only username and not full email address, make sure specific sections have been scheduled before registering
- Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
- WebPrint - make sure there is enough money in the balance for the print job, convert file type to .pdf
- Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
- G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
- Review knowledge-based (KB) articles provided by IS
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