Endpoint - Currently the University uses an application called Intune. Intune allows us to remotely install applications that are requested in any location for University-owned PC computers.
The IS department uses Intune when faculty members request software. Every semester, the IS department will send an email asking what academic software the campus community plans to use. The IS team will use Intune to fulfill those requests. It is important that the campus community requests software at least once a year.
What kind of support can I receive regarding these services?
Collect application requests
Set up the remote install and verify it was installed
Basic troubleshooting?
Was an application requested?
Has the computer named changed?
Does the University own the software?
Review knowledge-based (KB) articles provided by IS