Services available:
Every full time faculty and staff member is supplied with a desk phone in their office location. The IS department will provide you with a:
- On-campus extension
- External phone number
- Long distance code
- Voicemail box
- Initial voicemail pin
The College provides several different phone models, some models allow multuple lines and/or speed dials. The IS department is responsible for setting up those lines for our users.
What kind of support can I receive regarding these services?
- Resetting voicemail pins
- reassigning extensions
- reprogramming phones
- Replacing broken phones, handhelds, and cords
- Activation of port to plug phone in
- Troubleshooting issues, such as not being able to hear the other person, not being heard, calls dropping, etc.
Basic Trouble shooting?
- Verify phone is plugged directly into the wall
- Verify the number you are calling
- Is it correct?
- Are you dailing 9 to get off campus?
- Is it long distance?
- Verify all phone equipment is connected correctly
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023