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Services available:
- Several printers in common areas around campus
- Campus WiFi
- WebPrint services
- $25 in print credits per semester for students (free for faculty/staff)
What kind of support can I receive regarding these services?
- Ensuring that the available printers are working properly including:
- Printers are online
- Print jobs successfully print
- Printers are clear of paper jams
- Printers have sufficient ink
- Printers are overall operational
- WebPrint is operational
- Help accessing and using WebPrint
- Ensuring $25 print credit was applied
- Refund of any faulty or failed print jobs
Basic Trouble shooting?
- Reseat the ethernet cable while restarting the printer
- Clear any paper jams
- Replace ink
- Call Dex using the printer ID number to request service or ink
- Make sure the user has enough print credits
- Make sure the file type is allowed
- Convert the file type to .pdf
- Review knowledge-based (KB) articles provided by IS
How do I get help?