Services available:
Departments can request a new printer for a few different reasons:
- New construction
- New office space
- Old printer needs to be replaced
To start the process, the user will need to submit a New Hardware Request ticket through the Help Desk ticketing system. In the ticket, the user will need to define why a new printer is being requested. If the IS department has not budgeted for a replacement or new printer, the department might be asked to provide a budget code. If the printer is purchased via the department's budget, it will be inventoried as self-purchased, but it will still be added to our printer contract (only when purchased through the IS department).
What kind of support can I receive regarding these services?
- Request a printer via the New Hardware Request type on the Help Desk Portal
- Include the reason for the need and how it will be used
Basic Trouble shooting?
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023