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Services available:

  • Several printers in common areas around campus
  • Campus WiFi
  • WebPrint services 
  • $25 in print credits per semester for students (free for faculty/staff)

What kind of support can I receive regarding these services?

  • Ensuring that the available printers are working properly including:
    • Printers are online
    • Print jobs successfully print 
    • Printers are clear of paper jams
    • Printers have sufficient ink
    • Printers are overall operational
  • WebPrint is operational
  • Help accessing and using WebPrint
  • Ensuring $25 print credit was applied
  • Refund of any faulty or failed print jobs

Basic troubleshooting?

  • Reseat the ethernet cable while restarting the printer
  • Clear any paper jams
  • Replace ink
  • Call Dex using the printer ID number to request service or ink
  • Make sure the user has enough print credits
  • Make sure the file type is allowed
  • Convert the file type to .pdf
  • Review knowledge-based (KB) articles provided by IS

How do I get help?

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