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Services available:
- Self-Service - to plan and schedule your degree plan, register and drop courses, view financial aid rewards, make payments, update contact info, etc.
- Password Changer - allows students to reset their own passwords
- Room Scheduler - students can reserve study rooms in the library up to 10 hours per week
- FileSafe - way to securely share sensitive information or documents too large for Outlook
- HandShake - way for students to view and apply to on campus jobs
What kind of support can I receive regarding these services?
- Accessing, navigating, and utilizing the available resources
- Ensuring that devices are able to connect to RecNet
- Resolving technology related Self-Service errors
- Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
- Setting up MFA
Basic Trouble shooting?
- Clear cache and cookies from all time
- Switch web browsers
- Reset password
- Make sure MFA is set up
- RecNet - double check the provided MAC address versus the actual MAC address
- Self-Service - sign in using only username and not full email address, make sure specific sections have been scheduled before registering
- Review knowledge-based (KB) articles provided by IS
How do I get help?