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Services available:
- Self-Service - to help plan and schedule your students' course plans, view advisee information, update your contact info, etc.
- WebPrint - allows faculty members to print on campus using personally owned computers, unlimited print credits
- Password Changer - allows faculty members to reset their own passwords
- FileSafe - way to securely share sensitive information or documents too large for Outlook
- Colleague - used by advisors, department heads, etc.
- PeopleAdmin - way for faculty to post student job listings
- Westminster WiFi
What kind of support can I receive regarding these services?
- Ensuring that devices are able to connect to RecNet
- Resolving technology related Self-Service errors
- Resetting password if at least 2 multi-factor authentication (MFA) methods are not yet set up
- Setting up MFA
- Getting connected to WiFi on personal devices
Basic troubleshooting?
- WebPrint - convert file type to .pdf
- RecNet - double check the provided MAC address versus the actual MAC address
- Self-Service - make sure specific sections have been scheduled before registering
- Colleague - make sure the user is either on campus with a wired network connection or using Westminster Anywhere, make sure they have the correct access
- WiFi - forget all Westminster related networks then reconnect to "Westminster", specific settings for Androids and Chromebooks (listed under KB articles)
- Review knowledge-based (KB) articles provided by IS
How do I get help?