Services available:
Microsoft Teams - Unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.
Canvas - Web-based learning management system aiming to streamline all the digital tools and content that teachers and students love for a simpler and more connected learning experience.
What kind of support can I receive regarding these services?
Microsoft Teams
- Tutorials
- Building polls/quizzes
- Creating a staff team
- Setting up a class
- Sharing videos
- Starting an instant meeting
- Test runs
- Setup recommendations
- Video equipment support
Canvas
- Tutorials
- Notifications
- Teams plug-in
- Test runs
- Setup recommendations
- Video equipment support
- Online Canvas community support
- Built-in help tickets
Basic
...
troubleshooting?
- Restart and update computer
- Plug USB video equipment into a different port
- Verify internet connection and switch browsers
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023