Services available:

Microsoft Teams - Unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.

Canvas - Web-based learning management system aiming to streamline all the digital tools and content that teachers and students love for a simpler and more connected learning experience.

What kind of support can I receive regarding these services?

Microsoft Teams

• Tutorials
  • Building polls/quizzes
  • Creating a staff team
  • Setting up a class
  • Sharing videos 
  • Starting an instant meeting
• Test runs
• Setup recommendations
• Video equipment support 

Canvas

• Tutorials
  • Notifications
  • Teams plug-in
• Test runs
• Setup recommendations
• Video equipment support 
• Online Canvas community support
• Built-in help tickets

Basic troubleshooting?

• Restart and update computer
• Plug USB video equipment into a different port
• Verify internet connection and switch browsers
• Review knowledge-based (KB) articles provided by IS
  
  • Teams
  • Canvas

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023