Page Comparison

Services available:

• Canvas - courses created for each class, ability to communicate with students and publish course content, assignments, discussions, etc. 
• Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
  • Email - every member of the College has a Microsoft Outlook email account
  • Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including students, professors, TA's, etc. 
  • Microsoft OneDrive - personal cloud-based file storage service
• Westminster Anywhere - mimics an on campus College-owned PC computer, academic applications are available here
• Lockdown Browser - software that makes it so students cannot leave the Canvas quiz/test window for online quiz/test-taking
• G Suite - Google Docs, Slides, and Sheets

What kind of support can I receive regarding these services?

...

• Clear cache and cookies from all time
• Switch web browsers
• Reset password
• Make sure MFA is set up
• Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
• Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
• G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollege.edu
• Review knowledge-based (KB) articles provided by IS
  
  • Canvas
  • Installing O365 Suite
  • Outlook- Email
    • How to Setup Westminster Email Using the Outlook App (Android and iPhone):
    • How to Set Up Westminster Email in the Apple Mail App (iPhone only)
    • Signing into Email for the First Time
  • Teams
  • OneDrive
  • Westminster Anywhere (outdated with VMware)

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023