Services available:
- Canvas - courses created for each class, ability to communicate with students and publish course content, assignments, discussions, etc.
- Microsoft Office 365 - Microsoft Word, PowerPoint, Outlook, OneNote, Excel, OneDrive and Teams
- Email - every member of the University has a Microsoft Outlook email account
- Microsoft Teams - virtual classes and course content may be held here, ability to chat or video call with anyone in our organization including students, professors, TA's, etc.
- Microsoft OneDrive - personal cloud-based file storage service
- Westminster Anywhere - mimics an on campus University-owned PC computer, academic applications are available here
- Lockdown Browser - software that makes it so students cannot leave the Canvas quiz/test window for online quiz/test-taking
- G Suite - Google Docs, Slides, and Sheets
What kind of support can I receive regarding these services?
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- Clear cache and cookies from all time
- Switch web browsers
- Reset password
- Make sure MFA is set up
- Office 365 - make sure the user is in the correct OU and has the correct O365 license assigned
- Lockdown Browser - uninstall and reinstall, make sure you are downloading the correct version (Windows 10 vs macOS), update OS
- G Suite - make sure the user is signed into their Westminster account, access via docs.westminstercollegewestminsteruniversity.edu
- Review knowledge-based (KB) articles provided by IS
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