Printing from Personally-Owned Computer

Services available:

• Several printers in common areas around campus
• Campus WiFi
• WebPrint services 
• $25 in print credits per semester for students (free for faculty/staff)

What kind of support can I receive regarding these services?

• Ensuring that the available printers are working properly including:
  • Printers are online
  • Print jobs successfully print 
  • Printers are clear of paper jams
  • Printers have sufficient ink
  • Printers are overall operational
• WebPrint is operational
• Help accessing and using WebPrint
• Ensuring $25 print credit was applied
• Refund of any faulty or failed print jobs that did not automatically refund

Basic troubleshooting?

• Reseat the ethernet cable while restarting the printer
• Clear any paper jams
• Make sure the user has enough print credits
• Make sure the file type is allowed
• Convert the file type to .pdf
• Review knowledge-based (KB) articles provided by IS
  • Using WebPrint to Print From a Non-University Owned Laptop
  • How to Check Your WebPrint Balance and Add Money

How do I get help?

• Submit a Help Desk request
• Call the Computer Support line 801.832.2023