Services available:
Microsoft Teams- unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.
WebEx- enterprise solution for video conferencing, online meetings, screen share, and webinars.
Canvas- Web-based learning management system aiming to streamline all the digital tools and content that teachers and students love, for a simpler and more connected learning experience.
What kind of support can I receive regarding these services?
Microsoft Teams
- tutorials
- test runs
- set-up recommendations
- video equipment support
WebEx
- tutorials
- test runs
- set-up recommendations
- video equipment support
Canvas
- tutorials
- test runs
- set-up recommendations
- video equipment support
- online canvas community support
- built in help tickets
Basic Trouble shooting?
- Review KB articles provided by IS
- Restart and update computer
- Plug USB video equipment into a different port
- Verify internet connection and switch browsers
How do I get help?
- Submit a help desk request
- Call the computer support line 801.832.2023