Services available:
Every full time faculty and staff member is supplied with a desk phone in their office location. The IS department will provide you with a:
- On-campus extension
- External phone number
- Long distance code
- Voicemail box
- Initial voicemail PIN
The College provides several different phone models, some models allow multiple lines and/or speed dials. The IS department is responsible for setting up those lines for our users.
The College also provides teaching spaces, entrances, and hallways with shared phones. These phones are available for anyone to use. You will have to dial 9 first before the number if you are dialing someone off campus. These phones do not let you call long distance numbers.
What kind of support can I receive regarding these services?
- Resetting voicemail PINs
- Reassigning extensions
- Reprogramming phones
- Replacing broken phones, handsets, and cords
- Activation of port to plug phone in
- Troubleshooting issues, such as not being able to hear the other person, not being heard, calls dropping, etc.
Basic troubleshooting?
- Verify phone is plugged directly into the wall
- Verify the number you are calling
- Is it correct?
- Are you dialing 9 to get off campus?
- Is it long distance? Dial 9 + 1 + the number + long distance code
- Verify all phone equipment is connected correctly
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023