Services Available:

Entrinsik Informer - a web-based reporting tool that allows a user to gather information more intuitively from Colleague and various other university databases, making data retrieval and report writing easier.  

Account Creation: Access to Entrinsik Informer is by request only and requires approvals; new account requests may take a few days to process.   
Data Request: New or changed reports must have approval along with details of what is needed.
Report An Issue: Include link to the report and the name along with details of what is not working correctly.

What kind of support can I receive regarding these services?  

If you are experiencing issues with Entrinsik Informer, report the issue by contacting the Help Desk or submitting a ticket. An IS Enterprise Applications team member (Database Team) will troubleshoot.  

Basic troubleshooting?  

Is the user using the correct username/password?   
Does the user have an Informer account and/or the correct permissions?   
Clear browser cache and cookies.

How do I get help?  

Submit a Help Desk request   
Call the Computer Support line 801.832.2023

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