Services available:
- Personal OneDrive - Every staff, faculty, and student has a personal OneDrive account through the CollegeUniversity. This drive is provided via the CollegeUniversity's O365 license.
- Personal Network Drive - The College provides every staff, faculty, and student with a networked H: drive (their special space on the file server) where they can store their files.
- Shared Network Drives - The College University maintains network drives that are shared. These are locations that multiple people can have access to. Most commonly used within a department to share documents among each other. These shared locations are on our file server. Department Team . While these drives are still available, we are making an effort to move all network drives to Teams.
- Microsoft Teams/SharePoint Environment - The CollegeUniversity's O365 license include Microsoft Teams. Many departments have created Team environments and have started to share documents within that space. . Each Team has a SharePoint attached to it, so you can access your files through the Teams app or online through SharePoint.
Please note that although all of the above options are available, the Information Services (IS) department prefers users to use their personal OneDrive accounts for personal storage and the Teams environment for department sharing/storage.
What kind of support can I receive regarding these services?
- Basic storage management suggestions
- Creating Teams environments
- Moving documents from one place to other
- Conversations on file security
- Permissioning/access to drive locations
- Connection to the storage locations (locally and remotely)
Basic
...
troubleshooting?
- Does the user have permission to view the storage location?
- Is the user using the correct username/password?
- If trying to access network drives remotely, is the user using Westminster Anywhere?
- OneDrive and Teams require the user to be connected to the internet
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023