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Services available:
Microsoft Teams - unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.
WebEx- enterprise solution for video conferencing, online meetings, screen share, and webinars.
What kind of support can I receive regarding these services?
Microsoft Teams
- tutorialsTutorials
- test Test runs
- set-up Setup recommendations
- video Video equipment support
WebEx
- tutorials
- test runs
- set-up recommendations
- video equipment support
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Basic troubleshooting?
- Review KB articles provided by IS
- Restart and update computer
- Plug USB video equipment into a different port
- Verify internet connection and switch browsers
- Restart and update the Teams application
- Verify that the right devices are selected under device settings
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a help desk Help Desk request
- Call Call the computer support Computer Support line 801.832.2023