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Services available:

  • Advancement Module (in Ellucian Colleague is the University’s integrated administration system (also known as Enterprise Resource Planning system or ERP)
  • GradAdvance- the PaaS that hosts the university's giving pages. 

What kind of support can I receive regarding these services?

Basic Trouble shooting?

  • Review knowledge-based (KB) articles provided by ISColleague Account Creation- Access to Colleague is by request only and requires approvals; new account requests may take a few days to process.    
  • Troubleshoot data accuracy
  • Set-up profession development opportunities for departments/individuals 
  • Discuss and recommend data processes using Colleague
  • GradAdvance- Donors can visit giving.westminstercollege.edu to see donor impact, learn about the different ways they can support the university and donate.
  • GradAdvance- Annual giving coordinates with campus partners to run crowd-funding campaigns. 

Basic troubleshooting?

  • Is the user using the correct username/password?     
  • Does the user have a Colleague account and/or the correct permissions?     
  • Clear browser cache and cookies.    

  • Unlock Colleague Session

    •  In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and you get an error indicating that it's locked, first try contacting the person specified who has the record open (please allow the person a few minutes to finish the task). Oftentimes, people forget to close the session thus locking the record for others. If you can't get in touch with the specified person; please contact Help Desk or submit a ticket and our team can unlock the record for you. Unlocking the record means that we will manually end the session for the other person who has that session open so that you can view the record.  

  • GradAdvance- Call the University's annual giving coordinates to help troubleshoot website problems or to start your own campaign

How do I get help?

  • GradAdvance- Call the University's annual giving coordinates
  • Submit a help desk request Call the computer support Help Desk request
    • Report An Issue- If possible; include a screen capture of the error or the Colleague Form (please do not include any confidential information); along with details on what is not working correctly.   
  • Call the Computer Support line 801.832.2023