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Services available:
JAMF - Currently the university uses JAMF to manage Apple (macOS, iOS) devices. JAMF allows the IS department to make policies, apply settings, and distribute applications when needed. Users who would like to requests applications can do so in two ways:
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by submitting a Help Desk request. You can do so after the IS department sends out an email asking what academic software the campus community plans to
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use
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. It is important that the campus community requests software at least once a year. The IS team will use JAMF to fulfill these requests.
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You can also submit requests to get University-owned, self-purchased, or free software installed on your University device at any time.
What kind of support can I receive regarding these services?
- Yearly email Once a semester reminders for academic software requests
- Software setup support
Basic troubleshooting?
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a Help Desk request
- Call the Computer Support line 801.832.2023