Page Comparison

Services available:

Microsoft Teams- unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.

WebEx- enterprise solution for video conferencing, online meetings, screen share, and webinars.

Canvas- Web-based learning management system aiming to streamline all the digital tools and content that teachers and students love, for a simpler and more connected learning experience.

What kind of support can I receive regarding these services?

Microsoft Teams

• Tutorials
  • Building polls/quizzes
  • Creating a staff team
  • Set-up a class
  • Share videos 
  • Start a instant video
• Test runs
• Set-up recommendations
• Video equipment support 

WebEx

• tutorials
• test runs
• set-up recommendations
• video equipment support 

Canvas

• tutorialsTutorials
  • Notifications
  • Teams plug-in
• test runs
• set-up recommendations
• video equipment support 
• online canvas community support
• built in help tickets

Basic Trouble shooting?

• Restart and update computer
• Plug USB video equipment into a different port
• Verify internet connection and switch browsers
• Review KB articles provided by IS
  • Teams 

    • Get started with Microsoft Teams

    • How to build Polls/Quizzes in Microsoft Forms

    • How to create a staff team in Microsoft Teams

    • How to set up a class in Microsoft Teams

      • Add a student to a class team

    • How to share videos in Microsoft Stream

    • How to start an instant meeting in Teams

    • How to upload videos in Microsoft Stream

    • Video: Navigating Meetings in Microsoft Teams

  • Canvas
    • Adding Microsoft Teams plug in to Canvas

    • Canvas Notifications

How do I get help?

• Submit a help desk request
•  Call the computer support line 801.832.2023