Services available:
Microsoft Teams- unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.
WebEx- enterprise solution for video conferencing, online meetings, screen share, and webinars.
Canvas- Web-based learning management system aiming to streamline all the digital tools and content that teachers and students love, for a simpler and more connected learning experience.
What kind of support can I receive regarding these services?
Microsoft Teams
- Tutorials
- Building polls/quizzes
- Creating a staff team
- Set-up a class
- Share videos
- Start a instant video
- Test runs
- Set-up recommendations
- Video equipment support
WebEx
- tutorials
- test runs
- set-up recommendations
- video equipment support
Canvas
- Tutorials
- Notifications
- Teams plug-in
- test runs
- set-up recommendations
- video equipment support
- online canvas community support
- built in help tickets
Basic Trouble shooting?
- Restart and update computer
- Plug USB video equipment into a different port
- Verify internet connection and switch browsers
- Review knowledge-based (KB) articles provided by IS
How do I get help?
- Submit a help desk request
- Call the computer support line 801.832.2023