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Services available:
Canvas
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is a web-based
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tool for teaching, learning, and collaboration. Canvas includes a built in app called Studio. With studio you can record videos and lectures and easily share them with your class. Studio also allows you to add favorite YouTube videos and to upload videos you have on your computer.
What kind of support can I receive regarding these services?
- Tutorials
- Notifications
- Teams plug-in
- The Big Blue Button
- test runs
- set-up recommendations
- video equipment support
- online canvas community support
- built in help tickets
- Basic training on how to access these resources
- Help adding videos to Canvas courses
- Help sharing/downloading videos
- Access to these resources from home or the office
Basic Trouble shooting?
- Restart and update computer
- Plug USB video equipment into a different port
- Verify internet connection and switch browsers
- Review knowledge-based (KB) articles provided by ISCanvasVerify accessories such as microphones and webcams are connected properly
- Make sure computer has space for large video files
- Review online Canvas/Studio Guides
How do I get help?
- Submit a help desk request
- Call Call the computer support line 801.832.2023